Letter Writing : Types and Format | Write a letter to your branch manager for insufficient funds in ATM | Letter writing on "Letter to your branch manager for insufficient funds in ATM" for Bank PO Exams | IBPS/SBI PO

There are mainly two types of letters asked in exams :

1. FORMAL LETTER - 

(i) Written in official and non-personal capacity

(ii) Written to authorities, dignitaries, bureaucratic bodies, news editors, bank managers, etc.

2. INFORMAL LETTER - 

(i) Personal Letter

(ii) Written to personal contacts, family, friends, relatives, siblings, etc.

Format of Formal Letter :

Sender's Address :

Date :

Receiver's Title/Name & Address :

Subject :

Salutation :  (Dear Sir / Madam ; Respected Sir / Madam),

Body of the letter :  (i) Introduction

                                 (ii) Describe the issue

                                (iii) Request to do the needful

Ending Salutation & Sender' name 

(Add contact information) :  

                                               Thank you,

                                               Yours Sincerely,

                                                XYZ

                                                Contact no : 0123456789

                                                Email : 

Notes :

- Use a comma after every line of address.

- Salutation should be “Dear Ma’am/ Sir”.

- Subject can be placed AFTER or BEFORE salutation.

- Addresses of both sender and receiver must be mentioned in a formal letter.

- The introduction must mention the issue.

- The body should describe the issue.

- The conclusion must quote the steps that can be taken/ expectations/ timelines, etc.

- The statements must be very direct and written in a formal command and sentence structure. Use active voice preferably. 

Format of Informal Letter :

Sender's Address :

Date :

Salutation : Dear XYZ,

Body of the letter :

Ending Salutation 

& Sender' name :  

                                Yours lovingly,

                                    

                                 XYZ

Notes :

- Address of only the sender should be mentioned in an informal letter.

- Use comma after every line of address.

- Salutation should be “Dear name of the friend/ family”.

- The introduction should have greetings and mention the reason for writing the letter.

- The body should give descriptions of the same.

- The conclusions must end with well wishes, etc.

- Be polite and do not form long sentences and be extra careful of the word limit.          

Let us take an example : 

Write a letter to your branch manager for insufficient funds in ATM

 

From,

XYZ

(Your address)

24th May , 2023

To,

Branch Manager

(Bank Address)

Subject : Complaint letter for insufficient funds in ATM

Respected Sir/Madam,

I am writing to express my dissatisfaction with the insufficient funds in the ATM at your branch. I have been a loyal customer of your bank for over five years, and I rely on the ATM for my daily cash needs. However, on several occasions in the past month, I have encountered the problem of insufficient funds in the ATM when I tried to withdraw money.

This has caused me a lot of inconvenience and frustration, as I had to either look for another ATM nearby or postpone my transactions until the next day. This is unacceptable for a bank that claims to provide excellent customer service and convenience. I am sure that I am not the only customer who has faced this issue, and it reflects poorly on your branch's reputation and performance.

I request you to take immediate action to ensure that the ATM at your branch is always adequately stocked with cash and that it does not run out of funds frequently. I also request you to apologize for the inconvenience caused to me and other customers due to this problem. I hope that you will address this issue seriously and prevent it from happening again in the future.

Thank you,

Yours Sincerely,

XYZ

Contact no : 0123456789

Email : xyz@gmail.com